Refund Policy

At Kinbourne, we want every customer to feel confident and informed before placing an order. Please read our refund policy carefully before completing your purchase.

Refund Eligibility

Refund requests are reviewed on a case-by-case basis and must be submitted within 30 days of the delivery date.

To request a refund, please contact us at hello@kinbourne.com with your full name, order number, and the reason for your request.

Refund requests submitted after 30 days from the confirmed delivery date may not be eligible.

Shipping and handling fees are non-refundable.

How to Request a Refund

To request a refund, please follow these steps:

Email hello@kinbourne.com with your full name, order number, and the item you are requesting a refund for.

Our support team will review your request and respond within 24–48 hours with the next steps.

If your refund request is approved, refunds are processed back to the original payment method used at checkout.

Refunds may take up to 10 business days to appear on your account after processing, depending on your financial institution.

Non-Eligible Refunds

The following are not eligible for refunds:

Refund requests submitted outside the stated refund window.

Orders with incorrect shipping information provided by the customer.

Orders marked as delivered by the carrier but reported missing without supporting evidence.

Subscription renewals or recurring charges that have already been processed.

Products that have been used, opened, or damaged after delivery, unless the item arrived damaged or defective.

Requests made outside the terms of this policy.

To prevent abuse of this policy, Kinbourne reserves the right to refuse refund requests from customers who show a pattern of repeated refund claims.

Subscription Orders

If your order includes a subscription, it is the customer’s responsibility to manage, pause, modify, or cancel the subscription before the renewal date.

Subscription renewals that have already been processed are not eligible for refunds.

Failure to cancel a subscription before renewal does not qualify as grounds for a refund.

Customers may manage their subscription through their customer portal or by contacting us at hello@kinbourne.com before the renewal date.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at hello@kinbourne.com.

Please include your full name, order number, a description of the issue, and clear photos of the damaged or defective product.

Once reviewed, we may arrange a replacement, store credit, or refund depending on the situation.

Damaged or defective item claims must be submitted within 7 days of delivery.

Incorrect or Missing Items

If you receive the wrong item or your order is missing an item, please contact us at hello@kinbourne.com within 7 days of delivery.

Please include your full name, order number, and photos of the package and items received so our team can review the issue.

Address Accuracy

Customers are responsible for entering the correct shipping information at checkout.

Kinbourne is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If an order is returned due to an incorrect address, additional shipping fees may apply to reship the order.

Agreement to Policy

By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.

Contact Customer Support

If you have any questions about refund eligibility or need help with your order, please contact our customer support team at hello@kinbourne.com.